FIRST OF ITS KIND IN THE INDUSTRY

The staff you don't have to hire.

On Full Service, the support number on your kiosks rings simbook, 24/7. Your customers reach a real person, we remote into the bay PC, and the session is running again in minutes. You never get the call.

See it live on a demo Compare it to hiring →
LIVE CALL · BAY 03 · 11:04 PM

"The screen froze mid-round."

11:04 · ANSWERED BY SIMBOOK SUPPORT 11:05 · REMOTE SESSION INTO BAY 03 11:08 · SIM RESTARTED · SESSION RESUMED 4 MIN CREDITED · VENUE NEVER CALLED
WHAT WE ACTUALLY HANDLE

Every one of these normally ends in a refund.

SCENARIO 01 · 11 PM

Launch monitor freezes mid-round

Customer calls the kiosk number. We remote in, restart the sim software, and credit the lost minutes to their session before they've finished their drink.

TYPICAL RESOLUTION: MINUTES · NO REFUND
SCENARIO 02 · 6 AM

Early-bird member can't check in

Forgotten PIN, expired card, confused first-timer. We sort it on the phone and unlock the bay remotely. Your best customers never hit a wall at the door.

NO STAFF ON SITE REQUIRED
SCENARIO 03 · SATURDAY RUSH

Group wants to extend, bay won't respond

A silent heartbeat flags the bay to us before the group even notices. We recover the PC, the extension bills for exactly the extra minutes, and the night keeps moving.

WE OFTEN CALL BEFORE THE CUSTOMER DOES
SCENARIO 04 · ANY HOUR

Your own staff needs a hand

The line is for admins too: pricing changes, refund questions, a kiosk that needs re-pairing. Priority support means your team is never stuck reading docs at the counter.

STAFF & CUSTOMERS, SAME NUMBER
THE MATH

Full Service vs. keeping a human at the counter

The honest comparison isn't against doing nothing. It's against paying someone to sit through the quiet hours. Set your numbers:

Sims on your floor {{ sims }}
Hours per week you'd otherwise staff {{ hours }} hrs
Evenings + weekends ≈ 40 · extended hours ≈ 70 · true 24/7 ≈ 120
Loaded hourly cost of staff {{ wageShown }}/hr
Wage plus taxes, insurance, and scheduling overhead

Staffing those hours

{{ hours }} hrs/wk × {{ wageShown }}/hr × 4.33 wks

{{ staffCost }}/mo

Full Service, 24/7

{{ sims }} sims × {{ fullDollar }} · software included

{{ fullCost }}/mo

You keep

every month, and the coverage is 24/7, not {{ hours }} hrs

{{ savings }}/mo

At these numbers, staffing edges it on cost, but Full Service still covers the other {{ uncoveredHours }} hours a week nobody's at the counter, includes the software, and never calls in sick.

Estimate only. Your wage, hours, and coverage needs vary. We'll run your exact numbers on a demo call.

WHY ONLY WE CAN DO THIS

Support that can actually touch the machine.

Generic help desks stop at "have you tried restarting it?" because they can't reach your hardware. Our agent already runs every bay PC for lockdown and heartbeat monitoring, so the same secure channel lets our team see the problem and fix it directly. That's why this service exists here and nowhere else.

—Station-scoped access, every remote session logged and auditable
—Heartbeats flag silent bays to us within 90 seconds, often before the customer calls
—Lost time credited automatically on the same billing rails
PRODUCT SUPPORT VS VENUE TECHNOLOGY This page covers the 24/7 support included with simbook Full Service — the bays, sessions and kiosks simbook runs. For venue-wide technology coverage across all your hardware and network, hacktivist offers simcenter, part of the same venue stack.

Watch us take a live support call on your demo.

We'll remote into a real bay on the call, then run your staffing numbers against Full Service pricing.

Book a demo