Everything below is how the product actually works, not aspiration. Each mechanism is demoable live on a call.
A lightweight agent runs on every bay PC. It keeps the machine locked outside paid sessions, exchanges a station-scoped token for short-lived credentials, and only launches the simulator software after payment is verified server-side.
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Bay 2 · Friday, Jul 10
Friday 7pm on the Trackman bay is not Tuesday 10am on Bay 6, and the price grid knows it. Three-tier resolution (station → venue → hourly rate), with the final charge recomputed on the server at checkout so a client can never manipulate it.
Unscheduled traffic becomes a paid session at the counter or the kiosk. A walk-in arriving twelve minutes into a slot pays for the minutes that remain. Proration is automatic, and the money lands on the same Stripe rails as every booking.
7:12 pm → 8:00 pm
Live status for the whole floor: session timers, heartbeat lag, and revenue today. One-tap extend, comp, end, or transfer. Multi-location operators get the same view rolled up across every venue, with branding cascading from the account down.
On the Full Service plan, the support number on every kiosk rings simbook, around the clock. Because our agent already runs the bay PC, we don't diagnose over the phone: we remote in and fix it while the customer stands there. Built for venues running without staff on site.
"The screen froze mid-round."
Thirty minutes, your venue's numbers, no deck. We'll lock and unlock a real bay on the call.
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